Online Feedback Form

Please complete this online form if you wish to report a problem you have with your financial institution to MAS. As the financial sector regulator, MAS' role is to ensure that financial institutions conduct their businesses in an appropriate manner and in accordance with the law. We are interested in matters that may raise issues of supervisory concern. These include violations of our rules and regulations, and breaches of other relevant codes of practice and guidelines.

However, MAS is unable to resolve commercial disputes between you and your financial institution or order the financial institution to pay compensation to you. For details on what you can do and who you can turn to for help if you have a problem with a financial product that you have bought or the service standards of a financial institution, please refer to the guide "Resolving a dispute with a financial institution".

This form will take 10 minutes or more to complete.

Fields marked with * are mandatory

Have you lodged your feedback with us before? * Yes No

If you are giving additional information on feedback / issues that you had previously lodged, please provide your name in the appropriate fields.
Please also provide your previous case reference number under the Feedback field.

First Name   :
Last Name :
Address :
Blk/Hse No Street Name
Floor Unit No
Postal Code Building Name
Tel :
Fax :
Email :
NRIC/FIN/Passport :
Name of Financial Institution * :

If you wish to select multiple financial institutions, please hold the 'Ctrl' and select. select.

If not in the list, specify here   :

If you are giving general feedback, please also indicate in the field above.

Name of the Agent/Adviser
(if any)
Feedback * :

Maximum characters : 4000; Characters entered:

Please do not enter any special characters such as #%&'*;<>

If your feedback is more than 4000 characters or it contains special characters,

please provide the feedback as an attachment.

Please attach any relevant documents (pdf, jpg, png, word and excel) in the fields below (the combined maximum file size is 8 MB).

Attachment :
Has feedback ever been lodged elsewhere? :  
If yes, please provide details :
If Others for above, please specify :
Written Consent * to forward
your feedback including any contact details to the relevant financial institution?

Please provide your written consent so that we may forward your feedback to the relevant financial institution for follow-up.
Please note that while MAS assists in raising consumer feedback and complaints to the respective financial institutions, consumers remain responsible for their statements.


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